1 Initial storm inquiry reply
Text message Immediately Use for new leads asking if you inspect storm damage.
Initial storm inquiry reply
Use for new leads asking if you inspect storm damage.
Template copy
Hi [First Name], yes, we can help with storm-related roof inspections. If you want, send over your address and best contact info and we can get you on the schedule or talk through the next step.
The goal is fast clarity, not a long sales pitch.
2 Inspection scheduling template
Text message After initial response Use once the lead is qualified and ready to schedule.
Inspection scheduling template
Use once the lead is qualified and ready to schedule.
Template copy
We can get an inspection set up for [Day/Time Option 1] or [Day/Time Option 2]. If one of those works, we will lock it in and send confirmation details.
Offering two options speeds up scheduling.
3 Insurance-question response
Text or email When asked Use when the homeowner is unsure how insurance fits into the process.
Insurance-question response
Use when the homeowner is unsure how insurance fits into the process.
Template copy
Every claim is a little different, but we can explain what the inspection shows and help you understand the next steps. We do not want to guess before seeing the roof, but we can absolutely walk you through the process once we inspect it.
This keeps the language careful and credible.
4 High-volume queue acknowledgment
Text message During surge periods Useful right after a major storm when inbound demand spikes.
High-volume queue acknowledgment
Useful right after a major storm when inbound demand spikes.
Template copy
Thanks for reaching out. We are receiving a high volume of storm-related requests right now, but your message is in our queue and we will follow up as quickly as possible. If you want to speed things up, reply with your address and a quick note about what you are seeing.
This reduces anxiety while buying your team time.
5 Post-inspection next-step summary
Text or email Right after inspection Use after the inspection to keep the homeowner clear on what happens next.
Post-inspection next-step summary
Use after the inspection to keep the homeowner clear on what happens next.
Template copy
Thanks again for meeting with us today. Based on the inspection, the next best step is [next step]. If you want to move forward, we can help you with [scope, estimate, claim conversation, repair scheduling]. Let us know what would be most helpful.
Clear next-step messaging improves close rate.
Quick notes
Prewrite your first-response storm text before storm season
Create a scheduling template with two appointment options
Use a queue acknowledgment when demand spikes
Send a next-step summary after every inspection
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