Review Request Templates for Plumbers

Same-day service review text

Text message Send within 24 hours

Use this after a routine service call when the customer felt relieved and the fix was straightforward.

Template copy

Hi [First Name], this is [Name] from [Business Name]. Thank you again for choosing us for your plumbing service today. If you have a minute, would you mind leaving us a quick Google review about your experience? It helps other local homeowners feel more confident choosing a plumber. [Review Link]

Best for drain cleaning, leak repair, fixture fixes, and other same-day calls.

Emergency plumbing follow-up ask

Text message Next day

Use when the customer called under pressure and appreciated speed, communication, and a calm technician.

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Hi [First Name], thank you again for trusting [Business Name] during your plumbing issue. We know emergencies can be stressful, so if our team helped make the process easier, we would really appreciate a quick Google review here: [Review Link]

This works because it reflects the emotional context of the call.

Water heater install email

Email Same day as invoice closeout

A slightly more detailed option for larger jobs where you want the customer to mention professionalism and workmanship.

Template copy

Subject: Quick favor after your plumbing project

Hi [First Name],

Thank you again for choosing [Business Name] for your recent plumbing project. We appreciate the chance to help and hope the finished result feels great.

If you are willing to leave a quick Google review, it would mean a lot to our team and helps other homeowners know what to expect when choosing a local plumber.

You can leave one here: [Review Link]

Thank you again,
[Name]
[Business Name]

Best for installs, replacements, and higher-ticket service work.

Soft reminder follow-up

Text message 5-7 days later

Use only when the customer was clearly happy but did not leave a review after the first ask.

Template copy

Hi [First Name], just following up in case you meant to leave a review and got busy. If you are still open to it, here is the link again: [Review Link]. We appreciate it either way and are glad we got to help.

Keep this one light so it feels like a reminder, not a chase sequence.

Quick notes

Choose one text template and make it the default after every completed job.

Have techs tee up the request verbally before the message gets sent.

Use the install email template for bigger jobs where detail matters more.

Only use the reminder on customers who already expressed satisfaction.

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